Supervisor, Fulfillment

Millennium Print Group•Durham, NC

14h•Onsite

About The Position

The Fulfillment Supervisor provides hands-on leadership and oversight for daily fulfillment operations, ensuring products are received, processed, and shipped accurately and on time. The role develops team members, drives operational efficiency, maintains quality standards, and supports a safe and productive work environment. In partnership with department leadership, the Supervisor helps achieve customer satisfaction, operational excellence, and departmental performance goals. The position is based onsite in Durham, North Carolina, and is full-time and hourly non-exempt. The Supervisor leads fulfillment operations and team members, monitors operational performance, coordinates staffing and resources, maintains reports, and works across departments to resolve issues and improve processes.

Requirements

High school diploma or equivalent.
At least 5 years of fulfillment, warehousing, distribution, logistics, or supply chain experience.
Previous supervisory or leadership experience.
Experience with warehouse management systems and fulfillment processes.
Strong leadership and team development capabilities.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Proficiency in Microsoft Office applications and operational systems.
Ability to prioritize tasks and manage multiple responsibilities.
Detail-oriented, with a focus on quality and customer satisfaction.
Ability to work effectively in a fast-paced warehouse environment.

Nice To Haves

Bachelor's degree in supply chain, logistics, business, or a related field.
Knowledge of ISO, OSHA, 5S, Lean, or continuous improvement practices.

Responsibilities

Lead and support daily fulfillment operations, including accurate shipping, receiving, and inventory movement.
Supervise, coach, and develop warehouse team members to maximize engagement and performance.
Monitor quality, productivity, cost, and on-time delivery metrics.
Resolve operational issues and collaborate with teams to improve workflow and efficiency.
Maintain fulfillment reports and communicate operational updates to management.
Coordinate staffing, schedules, and labor resources to meet business demands.
Support employee development, performance management, and training initiatives.
Ensure compliance with company policies, safety regulations, and operating procedures.
Partner with Security and Quality teams to maintain operational and regulatory compliance.
Drive continuous improvement initiatives to enhance productivity, accuracy, and customer satisfaction.

Benefits

Competitive compensation, including an annual incentive bonus plan.
Medical, dental, and vision coverage; base plans are employer-paid, with dependent premiums subsidized.
401(k) plan with up to a 6% dollar-for-dollar employer match.
Paid time off, including 10 company-paid holidays and one floating holiday.
Career development and advancement opportunities.
Employee Assistance Program.
Wellness programs.
Health Savings Account and Flexible Spending Account options.
Life/AD&D insurance and short- and long-term disability coverage.
Relocation package available for qualified candidates.