Fulfillment Supervisor

Staples•Wilmington, NC

1d•Onsite

About The Position

Fulfillment Supervisors lead daily fulfillment and last-mile delivery operations within the store. They oversee receiving, unloading, sorting, staging, and dispatch preparation of packages to support accurate and timely carrier pickup and delivery. The role coordinates workflow, maintains operational standards, and supports associates in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Fulfillment Supervisors promote accountability, teamwork, and continuous improvement to support safe, accurate, and efficient fulfillment operations. The position works a daily 5 a.m.–9 a.m. shift and requires availability five days per week; weekends may be required. Supervisors may also perform other duties as assigned, such as assisting customers with shipping or stocking shelves.

Requirements

Able to work a flexible schedule based on the store’s needs.
Ability to build a team-oriented environment and work collaboratively to achieve shared goals.
Understanding of warehouse logistics and retail operations.
Experience leading, coaching, and supervising a team.
Ability to manage multiple priorities effectively with limited or no supervision.
Ability to lift up to 70 lbs independently and handle items up to 150 lbs using a team lift or mechanical assistance.
Ability to use a pallet jack, climb ladders, and stand or walk continuously.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity when handling packages, inventory, and business information.
Must be available five days per week; weekends may be required.

Nice To Haves

Key holder experience within a warehouse or retail environment.

Responsibilities

Lead daily fulfillment operations, ensuring packages are received, sorted, staged, and prepared for carrier pickup accurately and on schedule.
Supervise freight unloading and processing while maintaining safety and operational standards.
Train, coach, and develop associates on fulfillment processes, safety procedures, and operational expectations.
Coordinate workflow and labor priorities to support package volume, dispatch readiness, and service needs.
Monitor package handling, scanning, inventory accuracy, and chain-of-custody processes.
Maintain organized, safe, and efficient staging, storage, and dispatch areas.
Troubleshoot operational challenges and resolve package discrepancies, inventory issues, and workflow bottlenecks.
Partner with associates, store leaders, carriers, and delivery providers to support a collaborative, team-oriented environment.
Ensure compliance with operational, safety, security, and package-handling procedures.
Monitor team productivity and identify opportunities to improve efficiency and execution.
Perform other duties as assigned, including assisting customers with shipping and stocking shelves.