Supervisor, Fulfillment

Millennium Print Group • Haw River, NC

6d • Onsite

About The Position

Millennium Print Group (MPG), a subsidiary of The Pokémon Company International, is seeking a Fulfillment Supervisor for its Mebane, North Carolina location. The role provides hands-on leadership and oversight of daily fulfillment operations, ensuring products are received, processed, and shipped accurately and on time. The supervisor develops team members, drives operational efficiency, maintains quality standards, and supports a safe and productive work environment. Working closely with department leadership, this position contributes to customer satisfaction, operational excellence, and departmental performance goals. The schedule is a night shift from 7 p.m. to 7 a.m. on a 2,2,3,2 rotation.

Requirements

• High school diploma or equivalent.
• At least 5 years of fulfillment, warehousing, distribution, logistics, or supply chain experience.
• Previous supervisory or leadership experience.
• Experience with warehouse management systems and fulfillment processes.
• Strong leadership and team development capabilities.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office applications and operational systems.
• Ability to prioritize tasks and manage multiple responsibilities.
• Detail-oriented approach with a focus on quality and customer satisfaction.
• Ability to work effectively in a fast-paced warehouse environment.

Nice To Haves

• Bachelor's degree in supply chain, logistics, business, or a related field.
• Knowledge of ISO, OSHA, 5S, Lean, or continuous improvement practices.

Responsibilities

• Lead and support daily fulfillment operations, including accurate shipping, receiving, and inventory movement.
• Supervise, coach, and develop warehouse team members to support engagement and performance.
• Monitor operational metrics for quality, productivity, cost, and on-time delivery.
• Resolve operational issues and collaborate with teams to improve workflow and efficiency.
• Maintain fulfillment reports and communicate operational updates to management.
• Coordinate staffing, schedules, and labor resources to meet business demands.
• Support employee development, performance management, and training initiatives.
• Ensure compliance with company policies, safety regulations, and operating procedures.
• Partner with Security and Quality teams to maintain operational and regulatory compliance.
• Drive continuous improvement initiatives that enhance productivity, accuracy, and customer satisfaction.

Benefits

• Competitive compensation, including an annual incentive bonus plan.
• Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability coverage; premiums for employee dependents are subsidized.
• 401(k) plan with up to a 6% dollar-for-dollar employer match.
• Health Savings Account and Flexible Spending Account options.
• Paid time off, including 10 company-paid holidays and one floating holiday.
• Employee Assistance Program.
• Comprehensive relocation package available for qualified candidates.
• Career advancement and development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED