Fulfillment Supervisor

Qualfon•Landisville, PA

About The Position

The Fulfillment Supervisor supports the order fulfillment department serving business-to-business (B2B) and direct-to-consumer (D2C) customers. The role assigns and oversees daily team tasks, monitors attendance, provides training and quality assurance, and supports project start-ups, changeovers, clean-up, coordination, and reconciliation. Second-shift and evening availability is required.

Requirements

2–3 years of experience in the warehouse or fulfillment industry.
Knowledge of fulfillment processes, kitting, quality control, GMP, and safety procedures.
Strong reading comprehension and mathematical skills, including addition, subtraction, division, multiplication, and balance reconciliation.
Strong organization and attention to detail.
Familiarity with inventory management and Lean manufacturing principles.
Ability to work in a fast-paced, deadline-driven environment.
Strong problem-solving and decision-making abilities.
Ability to follow correct product-handling and production-documentation procedures.
Ability to lift up to 50 pounds.
Frequently walk, talk, stand, sit, push, pull, and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
Close vision and ability to adjust focus.
Second-shift and evening availability.

Nice To Haves

Ability to operate power industrial trucks (PIT), such as a forklift, Cherry Picker, Hi-lo, or pallet driver, and work at heights up to 35 feet is strongly preferred.

Responsibilities

Coordinate daily fulfillment tasks for the assigned team to ensure client orders are completed accurately and on time.
Use inventory management systems, HRT (RF Scanner), and the pick-to-box system.
Troubleshoot label printing and support accurate inventory management practices.
Review and manage team timecards and work with the Supervisor on attendance monitoring.
Perform project set-ups, assembly tasks, quality checks, and daily reconciliations.
Ensure products are assembled accurately and on time according to production schedules and client requirements.
Monitor production standards and hold staff accountable for quality, productivity, and due dates.
Maintain a clean, organized, and safe work environment and follow Lean principles.
Follow company policies and procedures, including those concerning the Employee Handbook, badge use, attendance, GMP, GDP, HIPAA, safety, and security.
Perform other duties as assigned.