Fulfillment Supervisor

Qualfon•East Hempfield Township, PA

About The Position

The Fulfillment Supervisor supports the order fulfillment department serving business-to-business (B2B) and direct-to-consumer (D2C) customers. The role assigns and manages daily team tasks, monitors attendance, provides training and quality assurance, and oversees the assigned team. It also supports project start-ups, changeovers, clean-up, coordination, and reconciliation tasks. The position requires second-shift and evening availability.

Requirements

2–3 years of previous experience in the warehouse or fulfillment industry.
Knowledge of fulfillment processes, kitting, quality control, GMP, and safety procedures.
Strong reading comprehension and mathematical skills, including addition, subtraction, division, multiplication, and balance reconciliation.
Strong organizational skills and attention to detail.
Familiarity with inventory management and Lean manufacturing principles.
Ability to work in a fast-paced, deadline-driven environment.
Strong problem-solving and decision-making abilities.
Ability to maintain correct product-handling and production-documentation procedures.
Ability to lift up to 50 lbs.
Ability to perform duties involving frequent walking, talking, standing, sitting, pushing, pulling, and hearing; using hands and fingers to operate, handle, or feel objects, tools, or controls; reaching with hands and arms; and close vision and focus adjustment.

Nice To Haves

Ability to operate powered industrial trucks (PIT), such as a forklift, Cherry Picker, Hi-lo, or pallet driver, and work at heights up to 35 feet.

Responsibilities

Coordinate daily execution of assigned-team tasks for client order fulfillment, ensuring accuracy and timeliness.
Use inventory management systems (BLS), HRT (RF Scanner), and the pick-to-box system.
Provide expertise and troubleshooting for accurate label printing and inventory management practices.
Review and manage assigned-team timecards and work with the Supervisor on attendance monitoring.
Perform daily project set-ups, assembly tasks, quality checks, and reconciliations.
Ensure products are assembled accurately and on time according to production schedules and client requirements.
Monitor standards and hold production staff accountable for quality, productivity, and due dates.
Maintain a clean, organized, and safe work environment and follow Lean principles.
Follow company policies and procedures, including the Employee Handbook, Badge Use, Attendance, GMP, GDP, HIPAA, and Safety and Security Guidelines.
Perform other duties as assigned.