Delicatessen Manager

Hy-Vee•New York City, KS

8d•Onsite

About The Position

The Delicatessen Manager leads the deli department and sets standards for freshness, quality, customer experience, cleanliness, sanitation, team relations, and profitability. The role oversees daily operations, develops and supervises employees, coordinates scheduling and work plans, manages ordering and inventory, and analyzes sales to plan promotions and displays. The manager also ensures appropriate product temperatures, storage, and freshness; troubleshoots equipment and coordinates maintenance; and maintains compliance with company policies, dress code, and hygiene standards. The position may also assist in other store areas and special projects. The role requires a high school diploma or equivalent. One or more years of related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Must be at least 18 years old.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

One or more years of related work experience.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Create a welcoming customer experience by encouraging employees to greet and engage customers and leading by example.
Assist customers with finding and reaching products and carrying heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees, and address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with Hy-Vee's dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.