Delicatessen Department Manager

Hy-Vee•Rochester, MN

About The Position

The Delicatessen Manager leads the deli department and sets standards for freshness, quality, customer service, cleanliness, sanitation, team relations, and profitability. The manager oversees daily operations, develops employees, analyzes sales, and plans promotions and displays to support a positive customer experience. The role includes recruiting, hiring, training, supervising, and evaluating department employees; coordinating schedules, work plans, and department goals with store leadership; overseeing ordering, replenishment, pricing, invoicing, bookkeeping, inventory, and pre-orders; and maintaining product temperature, storage, and freshness standards. The manager also troubleshoots department equipment, coordinates maintenance, maintains compliance with company policies and hygiene standards, assists elsewhere in the store, and takes on special projects as needed. The position is hands-on and fast-paced. It involves extended standing and walking, frequent handling of heavy objects, and may involve working in coolers or freezers and using material-handling equipment or sharp tools where applicable. Employees may encounter dust, noise, equipment movement hazards, electrical shock, temperature extremes, and cleaning chemicals or solvents. Safety training is provided. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.

Nice To Haves

One or more years of related work experience preferred.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers and lead by example in creating a welcoming atmosphere.
Help customers find products, reach items, carry heavy purchases, and otherwise provide assistance.
Recruit, hire, train, supervise, and evaluate department employees; handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.