Delicatessen Department Manager

Hy-Vee, Inc.•Rochester, MN

About The Position

The Delicatessen Manager leads the deli department and sets standards for freshness, quality, customer experience, cleanliness, sanitation, team relations, and profitability. The role oversees department employees and daily operations, including customer service, scheduling, ordering, replenishment, pricing, bookkeeping, inventory, sales analysis, promotions, and displays. The manager also ensures product freshness and proper storage, addresses equipment and maintenance needs, follows company policies, and may assist in other store areas or special projects. This is a fast-moving, hands-on role in a food-service environment. The position requires frequent heavy lifting and extended periods of standing and walking, and may involve work in coolers or freezers, operation of material-handling equipment, and use of sharp knives or blades where applicable. The work environment may include exposure to dust, noise, equipment movement hazards, electrical shock, temperature extremes, and cleaning chemicals or solvents. Safety training is provided. A high school diploma or equivalent is required. One or more years of related work experience is preferred. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food-service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

One or more years of related work experience.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage with customers, lead by example, and foster a welcoming atmosphere.
Help customers locate products, reach items, carry heavy purchases, and otherwise support their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees, and address performance and disciplinary matters as needed.
Coordinate employee schedules, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.