Delicatessen Department Manager

Hy-Vee, Inc.•Oregon, OR

About The Position

The Delicatessen Manager leads the deli department, setting standards for freshness, quality, customer experience, cleanliness, sanitation, team relations, and profitability. The role oversees day-to-day operations, develops and supervises department employees, and supports customers in a fast-paced food environment. The manager coordinates schedules and daily work plans with store leadership; oversees ordering, replenishment, pricing, invoicing, bookkeeping, inventory, and pre-orders; analyzes sales trends; prepares advertising projections; and plans promotions and displays. The role also ensures correct product temperatures, storage, and freshness, troubleshoots department equipment, and coordinates maintenance. The manager may assist in other store areas and take on special projects. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions with varying factors.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

One or more years of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers and lead by example in creating a welcoming atmosphere.
Assist customers with finding and reaching products, carrying heavy purchases, and other service needs.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate employee scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.