Delicatessen Department Manager

Hy-Vee, Inc. • Topeka, KS

9d

About The Position

The Delicatessen Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The role coordinates delivery of fresh, high-quality products at competitive retail prices and supports a positive company image through courteous, friendly, and efficient service to customers and team members. The manager oversees department employees and operations, including staffing, scheduling, merchandising, ordering, pricing, bookkeeping, sales analysis, inventory, product storage, and equipment maintenance. The position reports to the District Store Director, Store Manager, Assistant Managers, and Food Service Director, and supervises Delicatessen Department Employees. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• Must be at least 18 years old.
• High school equivalent experience and more than one year of related work experience.
• Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence, interpret written work instructions, interview job applicants, and follow technical manuals.
• Ability to work with increased contact with people.
• Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Visual ability including vision at near and far distances, depth perception, color vision, and field of vision, with or without correction.

Responsibilities

• Maintain a positive, friendly, and collaborative atmosphere, and model prompt, courteous, efficient customer service.
• Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
• Assist customers, respond to telephone inquiries and product orders, and resolve customer issues.
• Recruit, hire, train, supervise, discipline, and evaluate department employees; determine department goals with the store director; prepare weekly schedules and daily work plans.
• Inspect signage and displays, order replenishment product, communicate with employees about sales and ideas, and maintain competitive pricing.
• Calculate retail pricing, extend and post invoices, and oversee department bookkeeping procedures.
• Analyze weekly and monthly sales and trends, prepare advertising projections, write ads, conduct inventory, plan displays and promotions, and determine pre-orders.
• Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
• Troubleshoot equipment and ensure required maintenance is performed.
• Follow company and department policies, personal hygiene and dress standards, and attendance expectations.
• Attend meetings and seminars and participate in continuing education.
• Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
• Fill displays, work in the sales area, perform departmental duties, assist elsewhere in the store as needed, and complete other job-related duties and projects.
• Maintain responsibility for company assets, including equipment and merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED