Delicatessen Department Manager

Hy-Vee, Inc.•Sycamore, IL

11d•$17 - $21

About The Position

The Delicatessen Manager leads the deli department and sets standards for freshness, quality, customer experience, customer service, cleanliness, sanitation, team relations, and profitability. The manager oversees daily operations, leads and develops employees, analyzes sales, and plans promotions and displays. The role is hands-on and fast-paced, with responsibilities spanning customer assistance, staffing, ordering, inventory, product quality, equipment, and department bookkeeping. The position receives direction and support from store leadership and food service leadership and directly supervises Delicatessen Department Employees.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Ability to work in cooler or freezer environments for extended periods.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.

Nice To Haves

One or more years of related work experience preferred.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
Encourage the team to greet and engage customers, and lead by example in creating a friendly, welcoming atmosphere.
Assist customers with finding products, reaching items, carrying heavy purchases, and otherwise improving their visit.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.