Delicatessen Department Manager

Hy-Vee•Topeka, KS

About The Position

The Delicatessen Manager is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The role coordinates delivery of fresh, high-quality products at competitive retail prices and helps maintain a positive company image by providing courteous, friendly, and efficient service to customers and team members. The manager recruits, hires, trains, supervises, disciplines, and evaluates department employees; establishes goals and work plans; oversees merchandising, ordering, pricing, bookkeeping, promotions, inventory, and department performance; and ensures proper product temperatures, storage, freshness, and shrink control. The position reports to the District Store Director, Store Manager, and specified assistant managers and food service leadership, and supervises Delicatessen Department Employees. This is a fast-paced role involving daily exposure to dust, noise, equipment movement hazards, and electrical shock, with occasional exposure to temperature extremes and cleaning chemicals or solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school equivalent experience and over one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, and follow technical manuals.
Ability to work with increased contact with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Availability to report to work as scheduled and on time.
Successful completion of a pre-employment drug screen is required for employment.
Authority and responsibility to instruct, assign, review, and plan work; maintain standards; coordinate activities; allocate personnel; address employee problems; select new employees; approve discipline; and recommend employee transfer, discharge, and salary increases.

Responsibilities

Maintain a positive, friendly, and team-oriented atmosphere and set a good example of prompt, courteous customer service.
Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Assist customers with locating and reaching products, heavy items, requests, product orders, and other needs that improve the shopping experience.
Answer telephone calls promptly and provide helpful service, including taking product orders.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, set weekly work schedules, and establish daily work plans.
Inspect signage and displays, order replenishment products, and communicate with employees about sales and ideas.
Handle and resolve customer issues; calculate retail pricing and ensure pricing is correct.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends against actual results, prepare advertising projections, and write advertisements.
Conduct department inventory; plan displays and promotions and determine pre-orders.
Maintain proper temperatures and storage procedures to preserve freshness and control product shrink.
Troubleshoot equipment and ensure maintenance is performed.
Maintain personal hygiene and dress standards and follow company policies and store guidelines.
Report to work as scheduled and on time.
Ensure pricing is competitive in the market area.
Attend meetings and seminars and participate in continuing education.
Unload trucks, check in delivered merchandise, and place it in appropriate storage areas.
Fill displays and work in the sales area; perform departmental duties and assist in other store areas as needed.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Manage company assets, including equipment and merchandise, and handle confidential employee and business information.