Deli Lead 743

Kroger•Royal Oak, MI

7d•Onsite

About The Position

The Deli Lead provides backup to the department manager and supports all areas of the company’s standard operating position (SOP). The role is responsible for running the department successfully in the manager’s absence and mastering SOPs, including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The Deli Lead demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position helps ensure customer satisfaction and a pleasant working and shopping environment through friendly, efficient service and effective communication. It supports department operations, including staffing, equipment use, opening and closing procedures, backroom organization, receiving, product storage and dating, cold-chain practices, merchandising, product stocking, and food safety. The role also reinforces safety and sanitation requirements and notifies store management about unsafe conditions. The position requires the ability to work varied shifts and relocate to another store location. Physical demands include frequent walking, standing, turning, kneeling, reaching, squatting, and bending; lifting or carrying 5 to 80 pounds; pushing or pulling 200 to 2,000 pounds; and regular exposure to cold temperatures and wet surfaces. Occasional crawling, ladder climbing, and walking on uneven ground may also be required. The essential functions must be performable with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience, or an equivalent combination of education and experience.
Effective interpersonal and customer service skills.
Friendly, approachable, and outgoing demeanor; ability to work as a team player.
Sound judgment and decision-making skills.
Strong math skills, including calculating discounts, proportions, and percentages.
Ability to read and interpret documents such as training manuals.
Good oral and written communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work varied shifts and relocate to another store location.

Responsibilities

Provide backup to the department manager and run the department in the manager’s absence.
Demonstrate teamwork and help maintain customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service; greet and assist customers, escort them to products, help with heavy or out-of-reach items, answer questions, and thank customers for their business.
Ensure staffing supports service levels and efficient labor utilization.
Operate equipment such as slicers, fryers, ovens, scales, knives, box cutters, and pricing guns according to company guidelines.
Ensure opening and closing procedures are followed according to SOPs.
Oversee a clean and orderly backroom and compliance with product storage and code-dating SOPs.
Ensure cold-chain procedures are followed during delivery, storage, stocking, and sales-floor holding.
Ensure receiving procedures are followed appropriately.
Follow merchandising guidelines, including display models, signage, and product packaging.
Verify Deli associates are trained to use scales and ensure correct pricing.
Confirm removal and disposal of unsellable products from the sales floor.
Monitor cooler and freezer temperatures to maintain product freshness.
Stock products, ensuring correct placement and replenishment.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs in accordance with company and applicable health-code requirements.
Identify unsafe conditions and notify store management.
Work varied shifts and relocate to another store location as needed.