Cashier 743

Kroger•Royal Oak, MI

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports Kroger’s Customer 1st strategy, encourages excellent service among associates, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Cashiers welcome, engage, and assist customers; answer questions and make product suggestions; and process transactions accurately and efficiently using the Point of Sale system. They follow company policies for payment methods, checkout procedures, cash handling, and restricted-sale items. The position also involves teamwork with front-end associates, reporting discrepancies and safety concerns, maintaining food-safety standards, and inspecting equipment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Remain visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Use the Point of Sale system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, fireworks, and videos.
Collaborate with front-end associates to encourage teamwork.
Report pricing discrepancies to the Scan Coordinator and product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.