Deli Department Manager

Festival Foods•Madison, WI

6d•Onsite

About The Position

Festival Foods is hiring a full-time Deli Department Manager in Madison, Wisconsin. The manager leads the deli team and department operations, supports Festival Foods culture and performance expectations, develops associates, and delivers exceptional guest service. The role oversees staffing, training, scheduling, inventory, pricing, labor and gross profit goals, shrink control, safety, food safety, and compliance with company policies. The manager also contributes to the deli department’s cleanliness and organization and collaborates with Human Resources and the Store Director on staffing and corrective actions.

Requirements

High school education or equivalent.
Exceptional interpersonal and communication skills, including the ability to lead and collaborate with a diverse team in a fast-paced environment.
Strong understanding of the retail food business, perishable department operations, and merchandising.
Proficiency with technology and computers.
Comprehensive knowledge of safety requirements and company policies; ability to apply safety training.
Ability to operate equipment such as hand jacks, slicers, and fryers.
Must have or obtain a Wisconsin Certified Food Manager License; certification cost is covered by Festival Foods.
Ability to stand in one place for long periods and bend, stoop, and kneel regularly.
Full range of upper-body motion.
Ability to lift up to 50 pounds frequently.
May be exposed to varying temperatures in refrigerators, freezers, kitchens, and on the sales floor.
Work schedule includes weekends, weekdays, and holidays, with one night shift per week and one late night per month; shift times may change based on store needs.

Nice To Haves

At least 5 years of leadership experience, including 2 years in a managerial role.
Experience in retail, restaurant, or food service.

Responsibilities

Lead, support, and reinforce Festival Foods culture and performance expectations.
Train new and current deli associates, manage schedules, support professional development, conduct performance reviews, and provide coaching.
Partner with Human Resources to recruit and interview candidates, extend offers, manage staffing levels, and support onboarding and retention, including follow-up training at 30, 60, and 90 days.
Oversee deli labor goals, inventory management, and pricing accuracy.
Order special and holiday items from vendors and maintain appropriate department signage.
Address guest concerns, resolve issues, and provide exceptional guest service in accordance with the boomerang principle.
Contribute to the cleanliness and organization of the deli department.
Manage gross profit goals and shrink control, and ensure compliance with safety, food safety, and company policies.
Document policy violations and conduct corrective actions in collaboration with Human Resources and the Store Director.
Prepare coaching sessions, performance reviews, and other documentation.
Maintain accurate timekeeping and attendance records for deli associates.
Attend work regularly and on time according to the schedule, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and their immediate household.
Weekly pay for hourly associates.
Premium pay for eligible store associates on Sundays and select holidays: part-time associates receive an extra $1 per hour, and full-time hourly associates receive time and a half.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP).
LEAPCare Care Coaches providing confidential support for matters including hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
401(k) plan with an annual discretionary company match.