Deli Department Manager

Festival Foods•Madison, WI

4d•Onsite

About The Position

Festival Foods is hiring a full-time Deli Department Manager to lead its deli department in Madison, Wisconsin. The manager leads and develops deli associates, supports Festival Foods’ culture and performance expectations, and helps provide exceptional guest service. The role oversees training, scheduling, staffing, department operations, inventory, pricing, profitability, cleanliness, and compliance with safety, food-safety, and company policies. The manager also addresses guest concerns, documents performance and policy matters, and collaborates with Human Resources and the Store Director on hiring and corrective actions. The typical schedule includes weekdays, weekends, and holidays, with one night shift per week and one late night per month. Shift times may change based on store needs. The role involves prolonged standing, regular bending, stooping, and kneeling, a full range of upper-body motion, and frequent lifting of up to 50 pounds. The work environment may include refrigerators, freezers, kitchens, and the sales floor, with varying temperatures.

Requirements

High school education or equivalent.
Exceptional interpersonal and communication skills.
Ability to lead and collaborate with a diverse team in a fast-paced environment.
Strong understanding of the retail food business, perishable department operations, and merchandising.
Proficiency with technology and computers.
Comprehensive knowledge of safety requirements and company policies, and ability to apply safety training.
Ability to operate equipment such as hand jacks, slicers, and fryers.
Must have or obtain a Wisconsin Certified Food Manager License; certification cost is covered by Festival Foods.
Ability to stand in one place for long periods and regularly bend, stoop, and kneel.
Full range of upper-body motion.
Ability to frequently lift up to 50 pounds.
Ability to work a schedule that includes weekdays, weekends, and holidays, one night shift per week, and one late night per month.

Nice To Haves

At least 5 years of leadership experience, including 2 years in a managerial role.
Experience in retail, restaurant, or food service.

Responsibilities

Lead, support, and reinforce Festival Foods culture and performance expectations.
Train new and current deli associates, manage staff schedules, and support associates’ professional development.
Conduct performance reviews and coach associates to enhance team performance.
Partner with Human Resources to recruit and interview candidates, extend job offers, and manage staffing levels.
Support effective onboarding and retention, including follow-up training at 30, 60, and 90 days after hire.
Oversee deli labor goals, inventory management, and pricing accuracy.
Place vendor orders for special and holiday items and maintain proper department signage.
Address guest concerns, resolve issues, and deliver exceptional service according to the boomerang principle.
Contribute to the cleanliness and organization of the deli department.
Manage gross profit goals and shrink control.
Ensure adherence to safety, food-safety, and company policies.
Document policy violations and conduct corrective actions in collaboration with Human Resources and the Store Director.
Prepare coaching sessions, performance reviews, and other documentation.
Ensure accurate timekeeping and attendance records for deli associates.
Attend work regularly and on time in accordance with the schedule, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Two-week advance scheduling.
Vision insurance for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches for confidential support.
401(k) retirement plan with an annual discretionary company match.
Hourly full-time store associates receive time and a half on Sundays and select holidays.