Deli/Bakery Manager

EW James & Sons•Union City, TN

8d•Onsite

About The Position

The Deli/Bakery Manager oversees the deli and bakery department, ensuring efficient operations and high standards of product quality and customer service. The role manages inventory, pricing, merchandising, labor, product and supply ordering, staff scheduling, and sales and gross-profit strategies while ensuring compliance with safety regulations and company procedures. The manager trains and supervises associates, oversees daily department operations, and ensures merchandise is properly ordered, received, unloaded, stored, and rotated. The position also performs store and department tasks as needed. The manager supervises 10–20 associates and is responsible for close oversight of their duties, recruitment, mentoring, performance evaluation, feedback, and terminations. The work takes place primarily in a fast-paced retail deli/bakery kitchen and may involve outdoor weather conditions, temperature variations, dust, humidity, ovens and cooking areas, freezers, and walk-in coolers. The position requires continuous standing or walking throughout the shift, frequent handling of merchandise and supplies weighing up to 30 pounds, and occasional handling of items weighing up to 60 pounds. It also involves occasional reaching, pushing, pulling, squatting, kneeling, bending, stooping, crouching, twisting, climbing, and crawling. A flexible schedule, including evenings, weekends, and holidays as needed, is required.

Requirements

Previous experience in a retail or grocery environment is required.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Must be at least 18 years old.
Frequently move, lift, and carry merchandise and supplies weighing up to 30 pounds without assistance; occasionally handle items weighing up to 60 pounds.
Stand or walk continuously throughout the shift.
Occasionally reach overhead and below the knees; push, pull, squat, kneel, bend, stoop, crouch, twist, climb, and/or crawl.

Nice To Haves

Experience in food service or management.

Responsibilities

Provide outstanding customer service.
Monitor all areas of cost control continuously.
Supervise, train, and develop department associates in accordance with company policy.
Order department products and supplies, maintaining orderly supplies and adequate inventory levels.
Ensure compliance with local, state, and federal sanitation and safety laws, and maintain cleanliness standards for associates, preparation rooms, display cases, and equipment.
Complete weekly schedules within operating budgets.
Ensure invoices are coded properly and adjustments are recorded correctly.
Maintain cases and display areas daily to create an attractive setting for customers.
Maintain product variety and freshness.
Cut deli meats and cheeses to customer expectations.
Ensure proper documentation for disciplinary actions.
Ensure associates follow company policies and procedures.
Answer phones and take phone orders correctly.
Assist customers at bakery and deli service counters.
Keep counters, glass, cases, and work areas clean and neat.
Maintain excellent personal hygiene.
Stock the sales floor, deli and bakery cases, and supply areas.
Follow safety and security procedures.
Operate small kitchen appliances, ovens, proofers, warmers, and fryers.
Take out trash and dispose of cardboard.
Perform daily cleaning duties, including sweeping and mopping.
Open and close the department without supervision.
Assist with front-end cashier and carryout duties as needed.
Perform other responsibilities as assigned by the manager.
Recruit, mentor, evaluate, and provide feedback to associates, and handle terminations.