Bakery / Deli Manager

Harp's Food Stores•Hardy, AR

About The Position

The Bakery/Deli Manager oversees bakery and deli department operations to deliver excellent customer service and a positive experience for customers and associates. The role manages department readiness, staffing, supervision, pricing, policies and procedures, inventory, financial goals, cleanliness, and safe equipment use. It also oversees replenishment and inventory processes, merchandising and sales-floor standards, fresh food preparation and production, food safety, service counters, and department risk management. The manager develops and supports associates through coaching, mentoring, relationship-building, and conflict resolution. The role emphasizes adaptability, problem-solving, safety and quality, integrity, professionalism, initiative, customer focus, and respect for others. The manager is expected to model Harps’ cultural values and support its mission to provide customers with competitive prices, quality and freshness, friendly service, and cleanliness. Employment may be contingent on completion and evaluation of a PEP survey, drug screen, employment reference check, and criminal background check.

Requirements

Must be at least 18 years of age.
Ability to communicate clearly and concisely, orally and in writing.
Ability to move, lift, carry, and place merchandise and supplies weighing 25 pounds or less without assistance.
Frequently reach overhead and below the knees, and perform pushing, pulling, bending, stooping, crouching, and twisting, with or without bearing weight; occasional squatting, kneeling, and climbing.
Frequent repetitive motion with hands and arms, such as grasping, gripping, and turning.
Stand and/or walk continuously throughout the shift.
Visually locate merchandise and other objects and verify information, often in small print.
Comply with company policies and procedures, including regular and timely attendance and dress code, maintain a safe work environment, and complete other duties as assigned.

Nice To Haves

High school diploma or G.E.D. equivalent preferred.
One year of previous supervisory work experience in a bakery, restaurant, or food-service operation preferred.

Responsibilities

Manage bakery/deli department operations, including readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, financial goals, cleanliness, and safe equipment and tool use.
Manage ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use, and inventory preparation.
Maintain merchandising and sales-floor standards, including stocking, rotation, signage, displays, sampling, and department zoning.
Oversee fresh food preparation and production, food safety requirements, production requirements, cooling standards, and service counters.
Monitor and manage department employee, customer, and equipment safety programs, standards, and training; proactively identify and address potential risks.
Coach, mentor, and support associates by providing resources, experiences, and opportunities to develop and learn.
Facilitate conflict resolution and use organized critical thinking to define and solve problems.
Build respectful relationships and support teamwork, cooperation, and trust.
Deliver strong customer service, remove barriers to service, and look for ways to help customers and associates.
Model organizational values, act with integrity and professionalism, and take initiative in handling problems and completing work.
Anticipate customer needs and use customer information to improve products, services, and satisfaction.
Support Harps’ mission of providing competitive prices, product quality and freshness, friendly service, and cleanliness.