DELI-BAKERY/LEAD CLERK

The Kroger Co.•Shelby Charter Township, MI

About The Position

The Deli-Bakery Lead Clerk delivers excellent service and creates an outstanding customer experience while maintaining a safe, clean environment. The role is responsible for achieving department sales and profit goals, meeting quality assurance standards, and monitoring department functions and activities. The Lead Clerk promotes the company's values of respect, honesty, integrity, diversity, inclusion, and safety. This position supports and develops department associates, schedules staffing to meet customer volume, and helps set performance goals. It also serves customers, prepares deli and bakery items to order, maintains food safety and quality standards, coordinates promotions and price changes, and organizes inventory activities. The role requires working cooperatively in a fast-paced environment, managing conflict constructively, and reporting safety concerns or illegal activity.

Requirements

Must be 18 or older.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Retail, deli, or bakery experience.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Follow applicable laws, company guidelines, and food safety regulations.
Welcome customers, answer questions about specials and products, and help customers feel appreciated.
Prepare deli and bakery items to customer requests and slice meats and cheeses using proper equipment and company guidelines.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Educate associates about promotions; create and implement promotional plans with store management; and stay current on present, future, seasonal, and special advertisements.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory processes, monitor stock conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Prepare foods according to temperature logs and cooking instructions, maintain proper case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, inspect equipment, report repair needs, and notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.