Deli-Bakery/Lead Clerk

Kroger•Shelby Township, MI

About The Position

Deliver excellent service by creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. Achieve established sales and profit goals, control quality assurance standards, and monitor department functions, duties, and activities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role leads department associates by promoting trust and respect, communicating relevant information, setting performance goals, developing schedules, and training associates. It also supports customer service and deli/bakery preparation, including fulfilling customer requests, slicing deli meats and cheeses, and using equipment such as fryers, rotisseries, heat lamps, and ovens. The clerk helps manage promotions, pricing, inventory, food preparation, food safety, and department equipment, while reporting safety risks and other issues.

Requirements

Must be 18 or older.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school education or equivalent.
Management experience.
Retail, deli, or bakery experience.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws, company guidelines, and food safety regulations and guidelines.
Create a welcoming customer environment and answer questions about specials and products.
Prepare deli and bakery items to customer requests and slice deli meats and cheeses using proper equipment and company guidelines.
Provide fresh products and correct portion sizes, or portions as close as possible to the amounts ordered, to prevent shrink.
Inform and educate associates about promotions; create and implement promotional plans with store management; and stay current on present, future, seasonal, and special advertisements.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Prepare foods according to food temperature logs and cooking instructions, and maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment, reporting repair needs to store management, and reporting customer or employee accidents.
Report safety risks, other issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.