Bakery/Deli Clerk

Kroger•Allen, TX

10d

About The Position

The Bakery/Deli Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares and serves bakery and deli products according to customer requests, recipes, food-safety requirements, and company guidelines. Duties include preparing, packaging, labeling, stocking, and taking inventory of merchandise and ingredients; maintaining product freshness and proper temperatures; assisting customers with product questions and recommendations; and reporting inventory discrepancies, equipment issues, accidents, and unsafe conditions. The role also involves supporting customers and associates in a cooperative manner, including direct interaction with minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery and deli items and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients using recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Stay current with present, future, seasonal, and special ads, and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help customers feel welcome and appreciated.
Follow food-safety regulations and guidelines and comply with safety procedures.
Identify unsafe conditions and notify store management; inspect equipment for preventive maintenance and report repair needs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and collaboratively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.