Bakery/Deli Clerk

Kroger•Oak Park, MI

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and upholding quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; checks product freshness and quality; and follows recipes, cooking instructions, temperature logs, food safety requirements, and equipment-use guidelines. The role also helps customers discover and select products, shares information about specials, and maintains awareness of inventory, product conditions, seasonal advertisements, and the store layout. The position requires cooperative work in a fast-paced environment, safe equipment practices, and support for customers and associates, including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handler's permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct or closest possible portion size to the amount ordered, helping prevent shrink.
Recommend bakery or deli items and answer customer questions about products throughout the store.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Stay current with present, future, seasonal, and special advertisements, and maintain knowledge of department products.
Help customers locate products by understanding the store layout.
Promote trust and respect among associates and contribute to a welcoming customer environment.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.