Bakery/Deli Clerk

The Kroger Co.•Sun Prairie, WI

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares and packages bakery and deli products, assists customers with product recommendations and requests, and maintains product freshness, inventory, food safety, and equipment. It also requires working cooperatively in a fast-paced environment, responding appropriately to customer and business issues, and supporting customers including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in requested portion sizes and recommend products that meet customer needs.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to cooking instructions and food temperature logs; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
Understand the store layout and help customers locate products; stay current on present, future, seasonal, and special advertisements.
Maintain knowledge of department products to answer questions and make suggestions.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food safety regulations and guidelines, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly with customer and business information; and follow directions or seek assistance as needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan or collective bargaining agreement terms.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free, confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways offering potential for growth.

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