Bakery/Deli Clerk

Kroger•Jonesboro, GA

12d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Bakery/Deli Clerk prepares, packages, labels, stocks, and inventories bakery and deli products; assists customers with product questions and recommendations; and follows food safety, quality, temperature, and equipment-use guidelines. The role includes monitoring freshness and inventory, maintaining department equipment and conditions, and supporting a welcoming and safe store environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion sizes and recommend items to customers.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Monitor product ordering and shipping discrepancies and report them to the department manager.
Understand the store layout and help customers locate products.
Stay informed about current, future, seasonal, and special advertisements and maintain knowledge of department products.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.