Bakery/Deli Clerk

Kroger•Crawfordsville, AL

13d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality-assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares bakery and deli items to customer specifications, provides product samples and recommendations, answers questions, and helps customers locate products. The role also prepares, packages, labels, stocks, and inventories merchandise; checks freshness and product quality; follows recipes, cooking instructions, food-temperature logs, and food-safety requirements; and properly operates and inspects department equipment. The position includes reporting discrepancies and safety or maintenance concerns, following store procedures, and working cooperatively with customers and associates in a fast-paced environment.

Requirements

Customer-service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products and appropriate portion sizes, and recommend items based on customer needs.
Operate bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
Answer customer questions, help customers locate products, and stay informed about department products, store layout, and current and upcoming promotions.
Maintain a safe and clean environment and follow food-safety regulations, safety procedures, and company guidelines.
Inspect equipment, practice preventive maintenance, and report equipment needing repair.
Notify management of customer or employee accidents and report unsafe conditions.
Promote trust and respect among associates and help customers feel welcome and appreciated.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict constructively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.