Bakery/Deli Clerk

The Kroger Co.•Englewood, OH

13h

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps create a safe, clean, welcoming department. The role supports the department manager in meeting sales and profit goals, monitors quality assurance standards, and promotes the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; prepares customer orders and food according to recipes, cooking instructions, and food-temperature logs; and checks freshness, product quality, and sell-by dates. The position uses bakery and kitchen equipment according to company guidelines and maintains required temperatures and logs for cases and coolers. The clerk assists customers by answering product questions, offering samples, sharing information about specials, and recommending products. The role also monitors inventory and stocking conditions, reports ordering or shipping discrepancies, follows food-safety and safety procedures, inspects equipment and reports repair needs, and notifies management of customer or employee accidents. The clerk is expected to work cooperatively in a fast-paced environment and provide support to customers, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery and deli items and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare food according to food-temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
Report product ordering and shipping discrepancies to the department manager.
Stay informed about current, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and contribute to a welcoming customer environment.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly and with integrity, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.