Bakery/Deli Clerk

Kroger•Brookfield, WI

10d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The role supports the department manager in meeting sales and profit goals and maintaining quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; responds to customer requests and questions; and recommends products and specials. The position involves using bakery and kitchen equipment, following recipes and cooking instructions, monitoring product freshness and temperatures, and complying with food safety and safety procedures. The clerk also reports inventory or shipping discrepancies, equipment repair needs, and customer or employee accidents, and works cooperatively with associates and customers, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes to limit shrink.
Recommend bakery and deli products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, and label products and ingredients, and maintain department inventory.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory merchandise, monitor stocking conditions, and report inventory or ordering and shipping discrepancies to the department manager.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Stay informed about current, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food safety regulations and guidelines and comply with safety procedures; identify and report unsafe conditions to store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of needed repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly with customer and business information; and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.