Bakery/Deli Clerk

Kroger•Seattle, WA

10d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

Previous customer service experience.
Bakery or deli experience.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested quantities and recommend items that meet customers’ needs.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix recipe ingredients.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, taking appropriate action when needed.
Label, stock, and inventory department merchandise; monitor inventory and report discrepancies or ordering and shipping issues to the department manager.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Understand the store layout and help customers locate products; stay current on seasonal and special advertisements and product knowledge.
Create a welcoming environment by answering customer questions about department and store products.
Follow food safety regulations and guidelines, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and work cooperatively in a fast-paced, sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively; handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.