DELI-BAKERY/CLERK

The Kroger Co.•Starkville, MS

10d

About The Position

The Deli-Bakery Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk serves customers, answers product questions, makes recommendations, prepares and portions deli, bakery, and bistro items, and keeps department merchandise properly prepared, packaged, labeled, stocked, and inventoried. The role also maintains product quality and food safety, follows equipment and safety procedures, and reports discrepancies, hazards, accidents, and equipment issues to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be at least 18 years of age.

Nice To Haves

Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products throughout the department and store.
Maintain knowledge of department products and answer questions or suggest products.
Slice deli meats and cheeses to customer requests using appropriate equipment.
Prepare deli, bakery, and bistro items to customer requests using appropriate equipment.
Offer product samples and inform customers about department specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend items to help customers find the products they want and need.
Use department equipment according to company guidelines.
Prepare food to company standards.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.