Bakery/Deli Clerk

Kroger•Midlothian, VA

11d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The role supports the department manager in achieving sales and profit goals while meeting quality assurance standards. The clerk prepares, packages, labels, stocks, and inventories bakery and deli merchandise; assists customers with product requests and recommendations; and follows food safety, equipment-use, and temperature-monitoring guidelines. The position also promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items to customer specifications using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in correct or close-to-requested portions to help prevent shrink.
Recommend bakery and deli products and answer customer questions about items throughout the store.
Operate bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Prepare food according to temperature logs and cooking instructions; measure, prepare, and mix ingredients using recipes and kitchen utensils.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and report discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Maintain knowledge of the store layout, department products, and current, future, seasonal, and special advertisements.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.