Deli-Bakery/Clerk

Kroger•Centerville, OH

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves serving customers, preparing and packaging deli, bakery, and bistro products, maintaining product quality and department inventory, and following food-safety and workplace-safety procedures. The clerk works cooperatively in a fast-paced and sometimes stressful environment and provides support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be at least 18 years of age.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customers' questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to questions, and make suggestions.
Slice deli meats and cheeses to customer requests using proper deli equipment.
Prepare deli, bakery, and bistro items to customer requests using proper equipment.
Offer product samples and inform customers about department specials.
Provide ordered products fresh and in the correct portion size, or as close as possible, to help prevent shrink.
Recommend deli, bakery, and bistro items to help customers find the products they want and need.
Use department equipment, including refrigerators, freezers, slicers, ovens, kitchen equipment, stove, computerized scale, fryer, steamer, and Robot Coupe, according to company guidelines.
Prepare food to company standards; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.