Bakery/Deli Clerk

Kroger•Gilbert, AZ

13d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role supports the department manager in meeting sales and profit goals while monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; serves customers’ requests with appropriate portions; and helps customers discover products through recommendations, samples, and information about specials. The position uses department equipment according to company guidelines and follows recipes, cooking instructions, food-temperature logs, and food-safety requirements. The clerk checks freshness and sell-by dates, monitors inventory and product conditions, and reports discrepancies or equipment issues to management. The role also involves answering customer questions, locating products, maintaining proper temperatures and records, following safety procedures, and working cooperatively in a fast-paced environment. The clerk may provide direct support to minors, individuals with special needs, and older adults, and must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products and portions that match customer orders as closely as possible to help prevent shrink.
Recommend bakery and deli items to customers.
Use department equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment, according to company guidelines.
Prepare foods according to food-temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers.
Stay informed about current, future, seasonal, and special advertisements.
Maintain knowledge of department products and answer questions or make suggestions.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.