Bakery/Deli Clerk

Kroger•Greenfield, WI

10d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean department that encourages customers to return. The clerk prepares and packages bakery and deli products, helps customers select items, maintains product freshness and inventory, follows food-safety and temperature requirements, and supports the department manager in meeting sales, profit, and quality-assurance goals. The position calls for cooperation in a fast-paced environment and adherence to the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples, explain specials, recommend products, and answer customer questions about items and store locations.
Provide fresh products and appropriate portion sizes to help prevent shrink.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to cooking instructions and food-temperature logs; measure, prepare, and mix recipe ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain required temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.