Bakery/Deli Clerk

Kroger•Novi, MI

10d

About The Position

The Bakery/Deli Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in reaching sales and profit goals and meeting quality assurance standards, while encouraging excellent customer service and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; responds to customer requests and questions; and helps customers find products and discover new items. The role uses department equipment and follows recipes, cooking instructions, food temperature logs, food safety requirements, and company guidelines. It also includes monitoring product freshness and inventory, maintaining appropriate temperatures and records, reporting discrepancies and equipment issues, and following safety procedures. The position requires cooperation in a fast-paced environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested or closest reasonable portion size to help prevent shrink.
Recommend bakery and deli products based on customer needs and answer questions about products throughout the store.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods using temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise; monitor stocking conditions and report inventory discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Stay current on store layout, products, and current, future, seasonal, and special advertisements.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.