Deli-Bakery/Clerk

Kroger•Beavercreek, OH

12d

About The Position

The Deli-Bakery/Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering product questions, making recommendations, preparing and portioning deli, bakery, and bistro items, and offering samples. It also involves operating department equipment, preparing and labeling food and merchandise, monitoring freshness and dates, stocking and inventorying products, and following food safety and safety procedures. The clerk works cooperatively in a fast-paced environment and provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be at least 18 years of age.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Slice deli meats and cheeses to customer requests using proper deli equipment.
Prepare deli, bakery, and bistro items according to customer requests using proper equipment.
Offer samples and inform customers about department specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend deli, bakery, and bistro items to customers.
Use department equipment according to company guidelines and prepare food to company standards.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.