Bakery/Deli Clerk

Kroger•Tupelo, MS

13d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean, and welcoming department. The role supports the department manager in meeting sales and profit goals and maintaining quality assurance standards while promoting the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer requests; maintains product freshness and appropriate portions; and follows recipes, cooking instructions, food-temperature logs, and food-safety guidelines. The role uses department equipment according to company guidelines, monitors product quality and inventory, communicates ordering or shipping discrepancies, and keeps cases and coolers at proper temperatures. The clerk helps customers locate products, learn about specials, discover new items, and make selections. The position also involves maintaining equipment, following safety procedures, reporting accidents or unsafe conditions, cooperating with associates in a fast-paced environment, and providing direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products and accurate portions to fulfill customer orders and prevent shrink.
Recommend bakery and deli items and answer questions about products throughout the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and report discrepancies.
Report product ordering and shipping discrepancies to the department manager.
Maintain knowledge of the store layout, products, seasonal items, and current and future promotions.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents and identify and report unsafe conditions.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.