Bakery/Deli Clerk

The Kroger Co.•El Segundo, CA

11d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products and ingredients; fulfills customer requests; checks freshness and product quality; and follows recipes, food-temperature logs, cooking instructions, and food-safety guidelines. The role uses bakery and kitchen equipment according to company guidelines, maintains appropriate case and cooler temperatures, and helps customers select products by answering questions, offering samples, and sharing information about specials and promotions. The position also involves monitoring inventory and stocking conditions, reporting ordering or shipping discrepancies, identifying equipment needing repair or unsafe conditions, and notifying management of accidents. The clerk works cooperatively in a fast-paced and sometimes stressful environment, manages conflict constructively, follows directions, and provides support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested quantities and correct portion sizes to help prevent shrink.
Recommend bakery and deli products and answer customer questions about items sold in the department and throughout the store.
Use bakery and kitchen equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and a Robot Coupe, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
Stay current with current, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.