Bakery/Deli Clerk

The Kroger Co.•Maryville, TN

12d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals, monitors quality assurance standards, and promotes the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; fulfills customer orders with fresh products and appropriate portions; and offers samples, recommendations, and information about products and specials. The role uses bakery and kitchen equipment according to company guidelines, follows recipes and food-temperature instructions, checks freshness and sell-by dates, maintains temperature logs, and complies with food-safety requirements. The clerk also assists customers throughout the store, monitors inventory and product quality, reports discrepancies and equipment issues, and supports a safe and respectful workplace.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products and correct portions for customer orders to help prevent shrink.
Recommend bakery or deli products and answer customer questions about products and specials.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory conditions and report discrepancies.
Report product-ordering and shipping discrepancies to the department manager.
Understand the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements; maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and create a welcoming customer environment.
Follow food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.