Bakery/Deli Clerk

The Kroger Co.•Norcross, GA

13d

About The Position

The Bakery/Deli Clerk prepares bakery and deli products, assists customers with product questions and recommendations, and helps maintain department quality, food safety, cleanliness, and inventory standards. The role supports the department manager in meeting sales and profit goals and encourages excellent customer service in keeping with the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares and packages items to customer specifications, follows recipes and cooking instructions, uses department equipment appropriately, checks product freshness and dates, maintains temperature logs, and stocks and inventories merchandise. The position also supports a welcoming and safe store environment, helps customers locate products, communicates discrepancies or equipment issues to management, and cooperates with associates in a fast-paced setting.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products and correct or requested portion sizes, and recommend products based on customer needs.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the department manager or management.
Understand the store layout and help customers locate products; maintain knowledge of department products, ads, specials, and seasonal items.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers by answering questions about products throughout the store.
Follow food safety regulations and guidelines, comply with safety procedures, and report unsafe conditions.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when necessary.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.