Bakery/Deli Clerk

The Kroger Co.•Wisconsin Rapids, WI

12d

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps maintain a safe, clean, and welcoming department. The role supports the department manager in achieving sales and profit goals, monitors quality standards, and promotes the company's Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli items; fulfills customer requests; offers samples and product recommendations; and answers questions about products, specials, and store locations. The role uses bakery and kitchen equipment according to company guidelines, follows recipes and food-temperature logs, checks product freshness and sell-by dates, and maintains required case, cooler, and temperature records. The clerk also follows food-safety and safety procedures, reports discrepancies and equipment issues, and works cooperatively with customers and associates in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in correct or close-to-requested portions to help prevent shrink.
Recommend bakery and deli products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory conditions and report discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food-safety regulations and guidelines and comply with safety procedures.
Identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.