Bakery/Deli Clerk

Kroger•Somerset, KY

11d

About The Position

The Bakery/Deli Clerk prepares and packages bakery and deli products, assists customers with product questions and recommendations, and helps maintain department quality, freshness, inventory, and food safety. The role supports the department manager in meeting sales and profit goals while creating a welcoming customer experience and upholding company values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk uses department equipment according to company guidelines, follows recipes and food temperature logs, maintains accurate product labeling and inventory, and monitors freshness and storage temperatures. The position also involves keeping the work area safe and clean, reporting discrepancies or equipment concerns, and cooperating with associates in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested or an appropriate portion size to help prevent shrink.
Recommend bakery and deli products based on customers’ needs.
Operate bakery and kitchen equipment according to company guidelines and food safety procedures.
Prepare foods according to temperature logs and cooking instructions; measure and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory concerns to the department manager.
Maintain required temperatures in cases and coolers and keep temperature logs.
Answer customer questions, help locate products, and stay current on products, seasonal offerings, and special ads.
Follow food safety and safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items needing repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and provide support through direct interaction with minors, individuals with special needs, and older adults.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and handle customer and business information honestly.
Follow directions and seek assistance when needed to resolve customer and business issues.