Deli Assistant Department Manager

Festival Foods • Onalaska, WI

9d • Onsite

About The Position

Festival Foods is seeking a Deli Assistant Department Manager to support the Deli Department Manager and help provide guests with exceptional service and value. The position leads and develops deli associates, supports department operations and performance, and helps make mealtime easier for guests. Experience in fast food, deli, or restaurant settings may be relevant to the role.

The assistant manager helps plan schedules and meet labor and gross profit goals, manages shrink and inventory, and ensures product pricing is accurate. The role includes interviewing and hiring associates with Human Resources, training and mentoring team members, delegating work, contributing to performance reviews, and addressing policy violations. It also involves placing vendor orders for special events and holidays, resolving guest concerns, maintaining a clean and organized department, and preparing coaching and training materials and sales documentation.

This is a full-time position in Onalaska, Wisconsin. The schedule varies according to business needs and may include days, nights, weekends, and holidays; the posting also describes a daytime shift including one weekend shift per week. The position requires standing for extended periods, regular bending, stooping and kneeling, a full range of upper-body motion, and frequently lifting up to 50 pounds. Work may involve varying temperatures in refrigerators, freezers, kitchens, and the sales floor.

Requirements

• High school education or an equivalent combination of education and experience.
• Ability to motivate and lead a diverse team in a fast-paced setting.
• Strong interpersonal and communication skills.
• Thorough understanding of the retail food business, including deli and perishable department operations.
• Familiarity with equipment such as slicers, fryers, and ovens.
• Knowledge of safety requirements and company policies, and ability to apply on-the-job training to identify and address potential hazards.
• ServeSafe Certification is required; Festival Foods will cover the cost if the associate is not certified.
• Ability to make timely and effective decisions.
• Ability to stand in place for long periods and regularly bend, stoop, and kneel.
• Full range of upper-body motion.
• Ability to frequently lift up to 50 pounds.

Nice To Haves

• Experience in fast food, deli, or restaurant environments.

Responsibilities

• Assist the Deli Department Manager with creating associate schedules and achieving labor goals in collaboration with store leadership.
• Help achieve gross profit goals by planning and controlling shrink and reducing waste.
• Reinforce team culture and performance expectations; partner with Human Resources to interview and hire associates.
• Train, mentor, and support new associates and guide their professional development.
• Delegate tasks, provide guidance to deli associates, contribute to performance reviews, and address policy violations.
• Manage inventory levels, ensure accurate product pricing, and place vendor orders for special events and holidays.
• Provide guest service, address concerns, and resolve issues professionally.
• Maintain cleanliness and organization in deli work areas, shelving, and the sales floor.
• Assist with coaching sessions, performance reviews, event notes, training checklists, and store sales documentation.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options; part-time and full-time associates are eligible.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support.
• 401(k) plan with an annual discretionary company match.
• Festival Foods will cover the cost of ServeSafe Certification if the associate is not certified.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED