Deli Assistant Department Manager

Festival Foods • Hudson, WI

6d • Onsite

About The Position

Festival Foods is seeking a Deli Assistant Department Manager to support the Deli Department Manager in leading deli operations and developing associates. The role focuses on providing excellent guest service, maintaining department performance, and making mealtime easier and more enjoyable for guests. Candidates with experience in fast food, restaurants, or deli operations may be well suited to the position.

The assistant manager helps schedule associates and meet labor goals, contributes to gross profit goals by planning and controlling shrink, and supports hiring, training, mentoring, and performance management. The role also includes inventory and pricing management, placing vendor orders for special events and holidays, maintaining a clean and organized department, and preparing coaching, review, training, event, and sales materials. This is a full-time position in Hudson, Wisconsin, with shifts that vary according to business needs.

Requirements

• High school education or an equivalent combination of education and experience.
• Ability to motivate and lead a diverse team in a fast-paced setting.
• Strong interpersonal and communication skills.
• Thorough understanding of the retail food business, including deli and perishable department operations.
• Familiarity with equipment such as slicers, fryers, and ovens.
• Knowledge of safety requirements and company policies, and ability to apply on-the-job training to identify and address potential hazards.
• ServeSafe Certification is required; Festival Foods will cover the cost if the candidate is not certified.
• Ability to make timely and effective decisions to support smooth operations and guest satisfaction.
• Ability to stand in place for long periods and regularly bend, stoop, and kneel; full range of upper-body motion; frequently lift up to 50 pounds.
• Regular, timely attendance and ability to work shifts that vary, including days, nights, weekends, and holidays.

Nice To Haves

• Experience in fast food, deli, or restaurant environments.

Responsibilities

• Assist the Deli Department Manager with associate scheduling and labor goals, collaborating with store leadership on daily, weekly, and annual labor objectives.
• Help achieve gross profit goals by planning and controlling shrink and reducing waste.
• Reinforce team culture and performance expectations; partner with Human Resources to interview and hire associates.
• Train and support new team members, mentor associates, delegate tasks, and guide their professional development.
• Collaborate with the Department Manager on performance reviews and address policy violations effectively.
• Manage inventory levels, ensure accurate product pricing, and place vendor orders for special events and holidays.
• Provide excellent guest service, address concerns, resolve issues, and follow the boomerang principle.
• Maintain cleanliness and organization in deli work areas, shelving, and the sales floor.
• Assist with preparing coaching sessions, performance reviews, event notes, training checklists, and store sales.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Full-time hourly store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED