Deli Department Manager

WHOLE FOODS CO-OP•Duluth, MN

6d•$56,262 - $71,675•Onsite

About The Position

Manage the Deli Department by supervising product selection, receipt, production, pricing, display, and promotion, and by hiring, training, and supervising department staff. The role is responsible for meeting goals for sales, margin, inventory turns, local and regional purchases, labor expense, safety, sanitation, and customer service while complying with established practices, WFC policies, the National Organic Program (NOP), the department Organic Standards Handling Plan, and applicable insurance and regulatory requirements. The manager contributes to storewide management, including participation on the Operations and Management Teams and in cross-promotional planning meetings. The manager also performs other tasks assigned by the Store Manager. The position is based at the Hillside location in Duluth, Minnesota.

Requirements

High school diploma or GED.
Ability to follow through on systems and procedures.
Analytical ability and proficiency in mathematics.
Computer proficiency, including keyboard use, email, Word, Excel, and database management.
Outstanding customer service skills.
Attention to detail and good organizational skills.
Ability to handle multiple demands, work under time pressures, and meet deadlines.
Personal integrity in handling confidential information, as applicable.
Willingness to be open, learn, and take on new responsibilities.
Ability to demonstrate objectivity, neutrality, and calmness under pressure.
Ability to work efficiently in a fast-paced environment and prioritize tasks.
Regular, predictable attendance.
Effective communication skills in English.
Availability to work evenings, weekends, and holidays.
Ability to occasionally lift and move up to 60 pounds throughout a shift.
Ability to stand, walk, squat, bend, sit, balance, and rotate the body; ascend and descend stairs, ladders, and step stools.
Manual dexterity to handle products, packaging, writing implements, keyboards, and handheld ordering devices.
Ability to safely use sharp cutting instruments and tools.
Ability to perform repetitive office tasks for up to eight hours per day, including sitting at a desk, reaching, bending, filing, keyboard use, and looking at a computer screen.
Specific vision abilities including close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to use feet and hands to operate machinery and equipment, including forklifts, pallet jacks, and a cardboard baler.

Nice To Haves

Applicable degree or certification.
At least three years of leadership experience in restaurant, retail, and/or project management.
Experience in commercial cooking or baking, preferably in deli, restaurant, or natural foods settings.
Experience in prepared foods production, purchasing, merchandising, and pricing.
Knowledge of organic and commercial growing practices and organic certification requirements.
Experience supervising employees and/or project teams, including interviewing, training, coaching, and evaluating.
Experience in retail, grocery, natural foods, and/or cooperative management.

Responsibilities

Follow WFC policies and procedures and promote ownership and owner benefits.
Follow and ensure compliance with safety practices and policies.
Provide welcoming, high-quality service to internal and external customers; resolve concerns, anticipate needs, and respond promptly to requests.
Schedule and post position hours electronically to ensure department support is available.
Treat customers and co-workers fairly and respectfully, and help maintain a positive, ethical, and productive workplace.
Supervise product selection, receipt, production, pricing, display, and promotion to meet department goals and comply with applicable policies, organic handling standards, safety, sanitation, and customer service practices.
Hire, train, evaluate, coach, and supervise designated employees within established practices, policies, and budget restrictions.
Provide daily supervision and leadership; ensure staff accountability for performance standards and promptly complete documentation, coaching, and corrective actions.
Maintain cleanliness and upkeep of department shelving, refrigeration equipment, preparation, storage, office, and display areas.
Document, report, and resolve equipment maintenance or safety concerns, and incorporate equipment, sanitation, and safety needs into budget requests or allocations.
Participate in storewide management, including Operations and Management Teams and cross-promotional planning meetings.
Perform other tasks assigned by the Store Manager.