DELEGATE MANAGER - PHARMA EVENTS (f/m/d)

egg

11h•Hybrid

About The Position

At egg, we create real experiences that require creativity, sharp thinking, attention to detail, and a sense of humor. We operate internationally across different countries and cultures, which means things move fast and no two days are the same. This dynamic environment requires individuals who can remain calm under pressure, take ownership, and are dedicated to achieving high-quality results. This role involves coordinating participant journeys, managing large volumes of data, and ensuring meticulous attention to detail in all aspects of event management, including registrations, communications, and travel arrangements. The ideal candidate will be comfortable using digital tools to enhance efficiency and deliver a seamless delegate experience.

Requirements

3+ years of experience in delegate management, travel coordination, participant management, or a similar role.
Previous experience working within the pharmaceutical and/or healthcare events industry.
Strong hands-on experience with Cvent, including event builds, registration management, and reporting.
Excellent knowledge of Microsoft Office, particularly Excel and data management tools.
Ability to work independently, manage multiple priorities simultaneously, and maintain exceptional attention to detail.
Strong customer service mindset with excellent communication and problem-solving skills.
Fluent in spoken and written English and Spanish.

Nice To Haves

Strong experience using Cvent.
Experience managing small meetings independently.
Knowledge of pharmaceutical compliance requirements and healthcare regulations.

Responsibilities

Manage the full delegate journey, including registration, communications, travel booking, and attendee support.
Build and maintain event databases in Cvent, ensuring participant information is accurate and up-to-date.
Create and manage delegate communications, including invitations, reminders, follow-ups, and final confirmations.
Coordinate travel arrangements and propose suitable itineraries while ensuring compliance with client requirements and healthcare regulations.
Provide regular progress updates to internal teams and client stakeholders.
Support event delivery on-site when required.
Maintain accurate attendance and reporting data after the event.