About The Position
At egg, we create impactful experiences, particularly for our key pharmaceutical clients. This role focuses 100% on one of our major pharmaceutical clients, requiring a strong understanding of client needs and the ability to ensure projects are delivered successfully. The ideal candidate will be adept at managing complex projects, mentoring teams, and ensuring operational excellence within a fast-paced, dynamic environment. We value individuals who can maintain composure under pressure, take ownership, and contribute to a culture of high performance and continuous improvement.
Requirements
- 8+ years of experience within an event agency environment, including significant exposure to pharmaceutical and/or healthcare clients.
- Proven experience working on dedicated client accounts with complex governance, compliance, and operational requirements.
- Strong experience managing event delivery, operational processes, reporting frameworks, and team coordination.
- Demonstrated expertise in resource planning, utilization management, forecasting, and budget oversight.
- Advanced knowledge of Cvent and strong proficiency in Microsoft 365, including Excel-based reporting and analysis.
- Exceptional stakeholder management, leadership, and communication skills, with the ability to influence and support teams at all levels.
- Fluent in English and Spanish, written and spoken.
Nice To Haves
- Previous experience overseeing a dedicated pharmaceutical account at a regional or global level.
- Experience managing operational governance structures, service reviews, or client performance programs.
- Experience supporting multinational teams across multiple countries.
Responsibilities
- Lead the production and delivery of congresses, meetings, symposia, and brand experiences for a key pharmaceutical client, ensuring projects are delivered on time, within budget, and meet client requirements.
- Coach, mentor, and support Project Managers and operational team members to develop capabilities and drive delivery excellence.
- Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation, and overall account health.
- Monitor SLAs, KPIs, compliance requirements, and RAID logs, identifying risks, proposing solutions, and driving continuous improvement.
- Oversee account financials, including budget consolidation, forecasting, reporting, and operational performance tracking.
- Improve delivery standards, processes, templates, reporting tools, and AI-enabled ways of working to increase efficiency and quality.
Benefits
- Flexible working setup (remote in some places, hybrid in others)
- Competitive salary + performance-based bonus
- Home office / tech stipend
- Lunch vouchers
- International career opportunities
- Annual global offsite
- Free coffee
- Pet-friendly offices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
