About The Position
This role is 100% dedicated to supporting one of egg's key pharmaceutical clients. The Travel & Ticketing Specialist will manage all aspects of travel bookings, modifications, exchanges, cancellations, and refunds, primarily using Amadeus and other approved booking platforms. The position involves processing travel-related requests accurately and efficiently for Delegate Managers and Project Managers, issuing tickets, managing billing, and maintaining internal records. A key aspect of the role is providing responsive support for after-sales requests, urgent travel changes, and unforeseen disruptions, ensuring a high level of service and a smooth travel experience for all client stakeholders. The specialist will also contribute to process improvements and the adoption of new technologies within travel operations.
Requirements
- Previous experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused role
- Advanced knowledge of Amadeus and proven experience managing air travel reservations
- Strong proficiency in Microsoft 365, particularly Excel and Outlook
- Ability to manage multiple requests simultaneously while maintaining exceptional attention to detail
- Strong problem-solving skills and the ability to remain calm and effective under pressure
- Experience supporting demanding stakeholders and delivering excellent customer service
- Fluency in written and spoken English and Spanish
Nice To Haves
- Previous experience within an event agency environment
- Experience supporting pharmaceutical or healthcare clients
- Experience using automation tools or AI-powered productivity solutions
Responsibilities
- Manage travel bookings, modifications, exchanges, cancellations and refunds using Amadeus and approved booking platforms
- Support Delegate Managers and Project Managers by processing travel-related requests accurately and efficiently
- Issue tickets, manage billing activities and maintain accurate records within internal systems
- Provide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptions
- Deliver a high level of service to client stakeholders, ensuring a smooth and professional travel experience
- Contribute to process improvements, technology adoption and more efficient ways of working across travel operations
Benefits
- Flexible working setup (remote in some places, hybrid in others)
- Competitive salary + performance-based bonus
- Home office / tech stipend
- Lunch vouchers
- International career opportunities
- Annual global offsite
- Free coffee
- Pet-friendly offices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
