About The Position
At egg we make experiences. Real ones. The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch. We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right. No big egos. No hiding mistakes. No silent chickens in this nest. Which brings us to you You understand that great client experiences don't happen by chance. They are the result of strong processes, effective planning, clear accountability and teams that have the support they need to perform at their best. You enjoy helping people succeed, bringing structure to complexity and ensuring that projects are delivered consistently, compliantly and efficiently. You're equally comfortable discussing account performance with senior stakeholders, mentoring project teams or stepping into an event when operational support is needed.
Requirements
- 8+ years of experience within an event agency environment , including significant exposure to pharmaceutical and/or healthcare clients
- Proven experience working on dedicated client accounts with complex governance, compliance and operational requirements
- Strong experience managing event delivery, operational processes, reporting frameworks and team coordination
- Demonstrated expertise in resource planning, utilization management, forecasting and budget oversight
- Advanced knowledge of Cvent and strong proficiency in Microsoft 365 , including Excel-based reporting and analysis
- Exceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levels
- Fluency in English and Spanish, written and spoken
Nice To Haves
- Previous experience overseeing a dedicated pharmaceutical account at regional or global level
Responsibilities
- Lead the production and delivery of congresses, meetings, symposia and brand experiences, ensuring projects are delivered on time, within budget and in line with client requirements
- Coach, mentor and support Project Managers and operational team members, helping develop capabilities and drive delivery excellence across the account
- Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account health
- Monitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks, proposing solutions and driving continuous improvement
- Oversee account financials, including budget consolidation, forecasting, reporting and operational performance tracking
- Improve delivery standards, processes, templates, reporting tools and AI-enabled ways of working that increase efficiency and quality
Benefits
- Flexible working setup (remote in some places, hybrid in others)
- Competitive salary + performance-based bonus
- Home office / tech stipend, lunch vouchers
- Smart, supportive colleagues who genuinely enjoy working together
- International career opportunities + annual global offsite in somewhere excellent
- Free coffee, pet-friendly offices and a culture that cares about people as much as performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
