Omnichannel Excellence Manager (d/f/m)

Essity

13h•Hybrid

About The Position

Essity is a leading global hygiene and healthcare company committed to improving quality of life through high-quality hygiene and healthcare solutions. The Omnichannel Excellence Manager will drive business transformation towards omnichannel excellence, focusing on direct/indirect go-to-market models and low- & tech-touch experiences. This role involves driving adoption and value realization of omnichannel services and digital tools, establishing shared success measures, defining and implementing best practices, and supporting upskilling and training initiatives. The manager will also lead omnichannel maturity assessments, monitor market trends, and translate them into practical recommendations. Additionally, the role includes leading and developing one direct report.

Requirements

A university degree in Business Administration, Arts, or Science
7+ years of experience in eCommerce or digital commerce, omnichannel, customer experience or commercial transformation
Strong strategic and analytical skills, with the ability to turn customer, user, and commercial data into clear priorities, business cases, and measurable actions.
Proven track record in working within a global or transatlantic setup
Demonstrated ability to influence without authority, navigate ambiguity, establish governance, and drive change across a complex global matrix.
A collaborative mindset and strong communication skills
Fluency in English

Nice To Haves

Ideally, experience in B2B settings

Responsibilities

Drive business transformation towards omnichannel excellence together with the regions, focusing on direct/indirect go-to-market models and low- & tech-touch experiences
Drive adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets.
Establish shared success measures for omnichannel initiatives, combining leading and lagging indicators to track adoption, customer experience, commercial impact, and capability progression, and use the results to drive decisions and continuous improvement.
Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams
Work with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales
Lead structured omnichannel maturity assessments and workshops with regions, turning benchmark findings into prioritized action plans, securing local ownership, and following up on execution and progress.
Monitor B2B commerce, customer-experience, AI, automation, and go-to-market trends; translate relevant developments and external benchmarks into practical recommendations, pilots, and scalable practices for the commercial organization.
Lead and develop one direct report, providing coaching, guidance, and performance management while building capabilities, driving accountability, and supporting the successful delivery of omnichannel initiatives.