Dedicated Operations Manager

Penske • Kennesaw, GA

20d • Onsite

About The Position

The Dedicated Operations Manager at EPES Transport, LLC., a division of Penske Logistics, is based in Greensboro, North Carolina. The role manages the day-to-day operation of assigned Dedicated Account(s), ensuring Safety, Customer, and Driver Goals are met or exceeded. The manager drives profitability through contract compliance, expense mitigation, and business growth, and focuses on Revenue, Operating Income, and Pretax by reviewing financial statements to identify opportunities for improvement. The role requires working tactically and strategically to accomplish business needs.

The position is onsite, Monday through Friday, on first shift from 6:30 AM to 4:30 PM. Regular, predictable, full attendance is an essential function. Travel may be required as necessary.

Requirements

• High school diploma or GED.
• At least 2 years of transportation operations experience.
• Independent problem-solving skills.
• Intermediate computer skills.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to meet the physical and mental demands of the role, with reasonable accommodations as applicable.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Schedule customer shipments to meet service expectations and serve as the primary point of contact for tactical customer needs.
• Ensure accurate and timely submission of payroll in accordance with company policies.
• Submit billing accurately and on time and collaborate with customers to resolve billing issues promptly.
• Manage daily driver interactions, addressing operational concerns and escalating issues as needed.
• Coordinate with PTL to ensure timely preventative maintenance and equipment repairs.
• Execute company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching.
• Contribute to the development and execution of business plan goals, aligning daily operations with strategic objectives.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED